F.A.Q.

How do you keep prices low?
Is there a charge for sales tax?
How can I place an order?
Can I order over the telephone?
Why do I have to register to place an order? Is my information secure?
What if I forget my password?
What methods of payment do you accept? Is your website secure?
What is your policy on returns?
What can I do if a problem arises with my order?
Will my bridesmaid dresses all be the same shade?
What is your delivery time?
Which courier do you use? Can you deliver to PO boxes?
Can I order a swatch of a certain color?
How should I choose what size to order?
What if my payment is declined?
How can I check the status of my order?
How can I contact you?
Is there anywhere I can try on your dresses?
My question isn't listed here. What can I do?

Q. How do you keep prices so low?
A. Dress Code Formal dresses are not available in stores within the United States and Canada and are only available online; this means we can keep manufacturing costs low so we can sell them to you directly at wholesale prices.

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Q. Is there a charge for sales tax?
A. We are proud to say there is no sales tax on our dresses.

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Q. How can I place an order?
A. Browse our categories and select a product you'd like to view in detail. Once on a product page, you can click on the tabs to choose the right color and size. Once you have set your customizations, you can select "add to bag". From there, just follow the easy-to-use links on the page to add more items or proceed to checkout.

**For Bridesmaid dress planning, we suggest deciding on a style of dress all together. Have each bridesmaid decide on her size according to our sizing guide. Once sizes and specifications are chosen, we recommend ordering all of the dresses together, under one order. Ordering the same dresses at the same time is the best way to guarantee that your dresses are all cut from the same roll of fabric and completed simultaneously.

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Q. Can I order over the telephone?
A. No. To avoid errors and to ensure we get your order correct, you must enter your order through our website. If you would prefer to place your order offline, you may download our printer-friendly order form and then fax or mail in your order with appropriate payment.

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Q. Why do I have to register to place an order? Is my information secure?
A. It is easier and quicker for you to check the status of your orders online. Dress Code Formal will not share your information with other companies.

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Q. What if I forget my password?
A. You can request a password reminder from the log-in page. It will be sent to the email address you provided during registration.

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Q. What methods of payment do you accept? Is your website secure?
A. We accept PayPal and all major credit cards. Our website is as secure as possible. We employ the most advanced security software available for online transactions. We also accept checks and money orders on mail-in orders only. All orders are subject to payment approval.

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Q. What is your policy on returns?
A. Because of the special nature of our industry and our commitment to low prices, we do not accept returns. Orders cannot be cancelled after they are submitted.

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Q. What can I do if a problem arises with my order?
A. If there is a problem with your order or you believe we have made a mistake, please contact sales@dresscodeformal.com within one week of receiving your order.

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Q. Will my bridesmaid dresses all be the same shade?
A. Whenever you order any number of dresses of the same style, they will be cut from the same roll of fabric. This means that they will be the same shade. We suggest ordering all bridesmaid dresses of the same style and color together in the same order to make sure all your dresses match.

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Q. What are your delivery times?
A. Regular shipping takes around 10 weeks. Rush delivery of 7 weeks is available for an additional fee. Due dates appearing in your order mark the approximate date that your order will leave our warehouse. Standard UPS delivery is 3-10 business days. Expedited UPS shipping options are available during checkout for an additional charge.

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Q. Which courier do you use? Can you deliver to PO Boxes?
A. We use UPS. We do not deliver to PO Boxes.

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Q. Can I order a swatch of a certain color?
A. You can order color swatches in our accessories section.

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Q. How should I choose what size to order?
A. Follow the instructions in our sizing guide. Choose the size closest to your measurements.

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Q. What if my payment is declined?
A. Your order will not be completed if payment is declined. You may resubmit using a different payment method.

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Q. How can I check the status of my order?
A. You may check the status of your order on our website at anytime.

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Q. How can I contact you?
A. See our contact us page for further assistance.

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Q. Is there anywhere I can try on your dresses?
A. No, because this is how we keep the prices so low.

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Q. My question isn't listed here. What can I do?
A. We appreciate any questions, comments and input you may have. You may send your messages to info@DressCodeFormal.com

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